Returns, Refunds & Cancellation Policy

SHIPPING, RETURN & REFUND POLICY

We want you to love the product that you buy from us. In case you are not satisfied with your purchase, drop us an email within 2 days of delivery with the details at care@selflub.com. We request you to mark the subject line of the mail as "Returns and Replacement" and we will get back to you. 

Our query resolution is 48 hours at maximum.

In Case Wrong/Damaged Item Is Delivered

  • The request for refund/return should be initiated on the same day of delivery along with the invoice and pictures of all the products you have received.
  • In case a wrong item is delivered, please reach out to us at care@selflub.comand we will deliver the right item at no cost. 
  • We initiate refunds every Tuesday and Friday.

 

In Case You Are Dissatisfied With The Product

Drop us an email at care@selflub.com or call at 9310580083. Our customer delight team will help you with your queries and resolve them within 24-48 hours. If in case you wish to return the products, you should mail your products to H-15/A, Third Floor, Opposite Dominos, Block H, Kalkaji, New Delhi, Delhi - 110019.

 

Cancellation Policy

You can cancel your order within 24 hours of purchase only if the order has not already been shipped. To cancel your order please drop us an email at care@selflub.com or call at 9310580083. 
For Prepaid orders, If your order is shipped and you wish to cancel, the cost of return shipping will be deducted from your refund.

 

Shipping Charges

We have Shipping Charges on all orders, which is notified from time to time. We also levy charges on Cash-On-Delivery. Please check and consider the final shipping rate shown on your cart at the time of check-out.

 

Replacement/Return/Refund Policy

Please note the mentioned below terms and conditions for our return:

  • Replacements will only be accepted for products that have been damaged in transit or products that have physical defects and in case an incorrect product has been delivered. 

We request you to email us on the same day of delivery with photos of the damaged/incorrect product for us to accept the request.

  • Period Care, Personal Hygiene & Razor Category (blades) are not eligible for returns.
  • Should you wish to return all or part of your order along with free items, please inform us within 24 hours of receipt of the products by writing to us at care@selflub.com
  • All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  • Please note that the replacement will be initiated, only after the returned parcel is handed over.
  • Refund/Exchange will only be processed after a quality check of the returned product by experts of Self Lub.
  • Please note that the product should be unused and should be sent back along with the original box and invoice to OSTG Technology Pvt Ltd.

Return could also result in a refund of money in some of the cases.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, Self Lub shall not be entitled to any return/refund/exchange.